This is it! Day Twenty-One of my Twenty-One Tools post series! Today, you can download Three Tips for Delivering Feedback That Gets Heard by Michael Bungay Stanier.
Alright, let’s be honest. It’s tough to hear that we’ve made a mistake or we’re slightly off-track or we’ve really ticked someone off. We all want to be seen as pretty good at what we do. Don’t we? At least it’s nice to operate under the illusion that we’ve got all our ducks in a row. Alas, sometimes we mess up. Fact of life. Nobody’s perfect. Getting feedback about our performance in the workplace is a lot more productive (and a lot less anxiety provoking) when the person delivering feedback knows how. Listen up leaders, this one’s for you.
I’ve been a raving fan of Michael Bungay Stanier’s work since he wrote Do More Great Work. I loved that book so much that I actually bought a bunch of copies and gave them as gifts. I was just as jazzed when he released The Coaching Habit: Say Less, Ask More & Change the Way Your Lead Forever. Coaching for leaders, simplified. Yay!
You can download and use this tool right away as a model for delivering feedback that is supportive, productive and meaningful.
Here’s a sample from the download, Three Tips for Delivering Feedback That Gets Heard
Building a culture of supportive, useful and ongoing feedback is as important now as it’s ever been. As organizations reinvent their approach to performance management, as they seek to keep their millennial workforce engaged, as they elevate coaching to be an everyday leadership skill, feedback matters. It’s natural to focus on WHAT to say (which, of course, matters). But HOW you say it matters just as much. Neuroscience can guide us on how to best say what we’ve got to say. The brain is constantly checking Is this situation safe? The acronym TERA refers to four factors that increase a sense of safety — and drive the neuroscience of engagement.
Benefits: Three Tips for Delivering Feedback That Gets Heard
- Easy One Pager with 3 effective Strategies for building a culture that engages in supportive feedback
- Understand how the brain reacts to feedback and how to adjust your approach so your client or colleague will be more open to receiving it
But wait! Before you go – if you have been enjoying these tools, you will definitely want to participate in the full experience by attending the WBECS Summit starts on September 6th. I’ve selected the Executive Speed Pass for my own learning so that I can have access to the slides, recordings and transcripts too. Come join me! You can earn up to 200 ICF CCE units!!
Remember, this is not the only post with a downloadable professional development tool from WBECS 2018. Take a look at the previous posts. You find 21 tools in 21 days. Enjoy!
Author: Cathy Shaughnessy
Cathy Shaughnessy is a PRISM award winning ICF Master Certified Coach and author of the book series The Really Competent Coach. Cathy coaches senior leaders, mentors credentialed coaches, trains fledgling coaches and helps organizations build strong coaching cultures.
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